Is Karakiya's interface only in Bangla? Can I switch to another language?

Karakiya is built primarily for users in Bangladesh, so the Bangla interface is shown by default. However, you can find language options under account settings and switch to English or any other available language. Your language preference is saved to your session and remembered on future logins. On mobile browsers, the language may sometimes be set based on your browser's default language settings. If you run into any issues, reach out via live chat and we'll help you sort it out.

Can I play Karakiya on mobile without downloading a separate app?

Yes, absolutely. Karakiya works fully from a mobile browser — no separate app download required. Just open the site in Chrome, Firefox, or any modern mobile browser and the mobile-optimized version loads automatically. The game screen, bet slip, and payment pages all display cleanly on small screens with no issues tapping around. The experience is on par with the desktop version. You can also add a shortcut to your home screen from the browser — it works just like an app.

Karakiya | Privacy Policy and How We Protect Your Data

1Introduction & Scope

Karakiya is an online gaming and betting platform serving users in Bangladesh. Operating the platform requires collecting certain personal information — this policy explains that process in detail.

This privacy policy applies to the Karakiya website, mobile site, and all associated services. Third-party websites and services operate under their own policies — Karakiya is not responsible for those.

2What information we collect

Karakiya collects information through various means. The table below shows what types of data are collected and for what purposes:

Data type	Example	Why it's collected
Identity Verification	Full name, date of birth, NID number	For KYC verification and age confirmation
Contact information	Email, phone number	Account Management & Notifications
Financial Information	BKash/Nagad number, transaction history	Payment processing & fraud prevention
Technical Information	IP address, device type, browser	Security Monitoring & Service Improvement
Usage data	Gaming history, betting records	Service Personalization & Responsible Gaming

When you visit the site, certain technical information (log files, cookies) may also be collected automatically — this is standard practice across all websites.

3How collected data is used

Karakiya uses the information it collects solely for the following purposes:

Account management: To handle registration, login, password recovery, and account security.
Payment Processing: To process deposits and withdrawals securely and to maintain transaction records.
Service personalization: To understand your preferences and playing style so we can show you more relevant offers.
Customer Support: To assist with issue resolution and process complaints.
Legal Obligations: To comply with KYC requirements and remain in line with applicable laws.
Responsible Gaming: To detect unusual betting patterns and take appropriate action when needed.

Your consent is obtained before sending any marketing emails or SMS. You may withdraw this consent at any time.

4Data sharing policy

Karakiya never sells or transfers your personal information to third parties for profit. That is our firm, unwavering policy.

In limited circumstances, we may share your information:

Payment processors: bKash, Nagad, or other approved payment partners — strictly for processing transactions.
Technology service providers: Trusted partners involved in server hosting or platform operations — they receive data only as needed to perform their services.
Legal authorities: By court order or as part of a legal investigation — this is a standard obligation for all platforms.
Fraud prevention: Specific information may be shared with relevant authorities to prevent fraudulent activity.

Your information is never shared beyond the purposes listed above. All service providers are bound by confidentiality agreements.

5Cookies & Tracking Technologies

Karakiya uses several types of cookies — small text files saved to your browser.

Cookie type	Function	Right to deletion
Necessary cookies	Login Session, Security	Disabling these will break site functionality
Preference Cookies	Remembering language and theme settings	Clearing these will require you to set them again
Analytics Cookies	Site usage statistics	Not active without consent
Marketing Cookies	Relevant advertising	Not active without consent

You can delete cookies or stop accepting new ones through your browser settings. Keep in mind that disabling essential cookies may cause some features to stop working.

6How we protect your data

Karakiya uses multiple layers of protection to keep your data secure:

SSL/TLS encryption: All data transmissions are encrypted and cannot be read by third parties.
Encrypted Storage: Sensitive data is stored in encrypted form in our database.
Two-Factor Authentication (2FA): An option to enable an additional layer of security on your account.
Access controls: Staff can only access the data necessary for their specific role.
Regular security audits: Regular system audits are conducted by independent third-party experts.
Data breach protocol: A rapid response plan is in place should any unusual activity be detected.

That said, no system on the internet is completely impenetrable — please keep your password strong and never share it with anyone.

7How Long We Keep Your Data

Karakiya does not retain collected data beyond its intended purpose. The general policy is:

All necessary data is retained for as long as your account remains active.
After account closure, financial transaction records may be retained for up to 5 years in compliance with legal obligations.
KYC documents are retained for a maximum of 5 years, after which they are securely destroyed.
Data from inactive accounts is partially and automatically deleted after 2 years.
Withdrawing marketing consent takes effect immediately and stops all further communications.

8Your rights

You have certain important rights when it comes to your own personal data:

Right of access

You can request to see what personal data Karakiya holds about you.

Right to rectification

Request a correction to any inaccurate or outdated information.

Right to Deletion

You can request that your data be deleted, subject to certain conditions.

Restrict processing

You may request that we limit how your data is used in certain circumstances.

Portability

You can request a copy of your data in a portable format.

Right to object

Object to your data being used for marketing purposes.

To exercise these rights [email protected]email us or reach us via live chat.

9Protection of minors

Karakiya strictly does not serve anyone under the age of 18. Age is verified at registration, and KYC verification may be requested if there is any doubt.

If a parent or guardian discovers that their minor child has registered on Karakiya in any way, please contact support immediately — the account will be closed and any associated transactions will be cancelled.

10Privacy Policy Updates

Karakiya may update this Privacy Policy from time to time — when new services are added, laws change, or to improve our standards.

You will receive a notification at your registered email address whenever significant changes are made. You can always check the "Last Updated" date at the top of the page to see how recent the policy is.

11Contact Us

For any questions, complaints, or requests regarding this Privacy Policy:

Email: [email protected]
Live Chat: Chat with us directly from any page on the site
Response time: Typically within 24 to 48 hours

Your privacy matters to us — feel free to reach out with any questions.

Karakiya Privacy Policy – Our Commitment to Protecting Your Data

How we handle your data

Minimal Data Collection

SSL Encryption

Never Sold to Third Parties

Cookie controls

Limited data retention

Your rights

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